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There’s a quiet rule that’s floated around cybersecurity circles for years: don’t hold onto more data than you’re capable of protecting. Simple, elegant, almost parental in its logic — if you can’t safeguard it, don’t collect it.
But the world doesn’t care about that rule anymore.
Laws around identity and age verification are spreading fast, and they’re forcing companies—whether they’re ready or not—to gather and store the most intimate, high-risk documents a person can hand over. Passports. Driver’s licenses. National IDs. All the things you’d rather keep in your own pocket, not scattered across the servers of whoever happens to run the website you’re using.
And then something like the Discord breach happens.
In early October 2025, The recent data breach involving Discord. Not Discord’s internal systems—one of the partners handling support. Hackers got access to support-ticket data: names, emails, IP addresses, billing info, conversation logs… the usual mess. But tucked inside that mess was something far more sensitive: government-issued IDs.
These were collected for one reason: to prove a user was old enough to be there. To appeal an underage ban. And suddenly, the private documents people reluctantly handed over “just to get their account back,” were sitting in someone else’s hands entirely.
The Trap These Laws Create
Discord didn’t wake up one day deciding it wanted a folder full of driver’s licenses. Companies aren’t hungry for that kind of liability. But regulators have been ramping up age-verification mandates, and the penalties for non-compliance are steep enough to make anyone comply.
You can see the logic in the laws. Protect kids. Keep platforms accountable. Reasonable goals.
But look closely at the side effects:
We’ve built a system where organizations must stockpile some of the most breach-sensitive personal data in existence — even when they have no business storing it, no infrastructure built to protect it, and no desire to be holding it at all.
The old rule of “collect as little as possible” dies the moment a legal mandate requires collecting everything.
One Breach Becomes Everyone’s Problem
And once a company becomes responsible for storing IDs, the risk spreads. Healthcare portals, schools, banks, e-commerce shops, SaaS platforms — anyone providing service to the general public could end up in the same situation.
Every new database of passport scans is a future headline waiting to happen.
And when it happens, the fallout isn’t just personal. It’s financial. Legal. Reputational. You lose customer trust once — and you don’t get it back.
For small companies, one breach can simply end the business.
The MSPs Get Pulled Into the Storm
Managed service providers—MSPs—don’t get to sit this one out. They inherit the problem from every client they support. One MSP breach doesn’t just hit one organization. It hits all of them at the same time.
And the typical MSP environment? It’s a patchwork quilt of tools stitched together over time:
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One for backups
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One for endpoint protection
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Another for vulnerability scanning
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A different one for patching
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Another for monitoring
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And maybe one more to try and tie it all together
Every tool is another doorway. Another password. Another integration that can fail silently. Another shadow corner where data can slip unencrypted or unmonitored.
In an age when MSPs are being asked to guard government IDs, medical files, financial records, and entire networks—you can’t afford those shadows.
The Fix Isn’t “More Tools” — It’s Fewer
The only real path forward is simplification.
Not by removing security controls, but by merging them. Consolidation. Native integration. One platform where backup, protection, monitoring, and recovery exist inside the same ecosystem, speaking the same language, managed from the same place.
When everything runs through a single agent with one control plane:
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There are fewer gaps.
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There are fewer weak handoffs.
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There are fewer places for attackers to slip in unnoticed.
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And the attack surface shrinks dramatically.
You trade chaos for clarity.
You trade complexity for protection.
The New Reality
That old cybersecurity rule—don’t collect more data than you can protect—wasn’t wrong. It’s just not optional anymore.
The Discord breach isn’t a one-off story. It’s a preview. A warning shot.
Organizations are being legally pushed into storing the exact type of data that attracts attackers the most. And MSPs are being put in charge of securing it at scale.
So the question shifts:
If you no longer get to choose how much data you collect…
you have to be very deliberate about how you protect it.
And that means rethinking the entire structure of how we secure systems—not by addition, but by alignment.
Because now the stakes aren’t abstract. They are literal: your identity, my identity, everyone’s identity.
And someone is always watching for the first loose thread.
